COVID-19 update

March 18, 2020

Dear Traveller,

The COVID-19 is now declared a global pandemic. We at Uniglobe Phoenix care about everyone's safety. The team is closely monitoring the situation and following the guidance from the world health organisation (WHO) and the foreign travel advice. It is essential to us that we help our travellers with refunds and advice regarding travel disruptions. Please bear with us as work through your requests as efficiently as possible. To improve our customer service, we are changing our office timings from 1st April 2020, to 9 am until 4 pm, Monday to Friday. We are available via email on

We wish all our travellers and their families the very best.

Stay safe. Stay healthy.

Team Uniglobe Phoenix